Textmagic help center

Get the help you need with our comprehensive business texting support center

How to articles Video tutorials FAQ Changelog Contact us

Getting Started

Sign up for a Textmagic account
Textmagic billing plans
Add SMS credit to your Textmagic account
Contact Textmagic Support and Sales

Web App

Get started with Textmagic web app
Import contacts from a .CSV or Excel file
Add contacts one by one
Organize contacts into lists
Organize your contacts automatically with segments
Send a single text message
Send text messages to a group of contacts
Send personalized bulk texts with dynamic fields
Reply to incoming messages via Messenger
How to schedule text messages to be sent later
Create custom fields for contacts
Save time with text message Templates
Review texting and calling history
Validate numbers with Carrier Lookup service
Set up text message auto-responders and rules
Grow your contacts using compliant subscribe forms
Make and receive voice calls
Send SMS surveys to your customers
Organize and monitor your tasks with Textmagic
Use Point AI for smarter replies based on your knowledge base
Track and manage your deals with Textmagic

Channels

Set up your shared inbox for inbound emails (Tickets)
Textmagic dedicated virtual numbers
Use your CPaaS provider with the Textmagic app
Connect and manage Twilio CPaaS provider with the Textmagic app
Connect and manage Vonage CPaaS provider with the Textmagic app
Connect and manage Sinch CPaaS provider with the Textmagic app
Getting started with WhatsApp integration in Textmagic
Connect your Facebook page to manage messages
Connect your Instagram account to manage messages
Chat widget for all communication

Email to SMS

Set up Email to SMS allowed emails
Send and receive Email to SMS
Configure Email to SMS settings
Forward third-party email alerts as text messages

SMS Gateway API

Get started with SMS API documentation
Configure your SMS API settings
Set up automated text messaging with noCRM.io

Verification

Toll-free number verification
10DLC registration guide

Account management

Review your Textmagic account details
Set up two-factor authentication and security
Add users and share access for better teamwork
Invite or import Sub-accounts
Manage Sub-accounts permissions
Set up Single Sign-On (SSO) using SAML
Manage Auto-recharge and payment methods
Manage email notifications and alerts
Review your account messaging data
Verify your identity after making a purchase

Reporting

SMS reporting overview
Monitor your team actions using audit logs
Review costs using statements
Review your text message statistics
Review your sub-account statistics

Sender settings

Understanding the Sender settings
Sending text messages to France
Sending text messages to Australia
Sending text messages to the United Kingdom
Sender ID and number filtering restrictions
Buy a Textmagic dedicated number subscription

Mobile apps

Send messages using the Textmagic mobile app
Manage contacts using the Textmagic mobile app
Manage your account using the Textmagic mobile app
Try our fully featured business
texting platform today

Grow revenue and improve engagement rates by sending personalized, action-driven texts to your customers, staff, and suppliers.

Start free trial View pricing