Understanding the Sender Settings

TextMagic is suitable for global text messaging.

Mobile operators across the world want to protect their customers from unwanted text communications, so numerous sender settings restrictions and regulations exist. TextMagic helps you achieve the best possible SMS delivery rate and two-way SMS service (where possible) by using recommended sender settings.

Before you send an SMS you can choose the number recipients will see on their phones when they get a text from you.

This can be edited anytime from the Sender settings page.

To edit your sender settings:

1. Select Services and then Sender settings from the main menu. 
2. Click Edit next to the country you want to change. 
3. Choose the number or Sender ID.

TextMagic sender settings:

Please click on the sender setting type to learn more:

1. Dedicated virtual numbers
2. Shared reply numbers
3. Alphanumeric Sender ID
4. Your own mobile number

Dedicated virtual numbers

TextMagic offers dedicated numbers in more than 30 countries. Each dedicated number can be used by only one account at a time. The dedicated number cannot be shared between sub-accounts. The numbers prices can be found on the Pricing page.

A dedicated number is an essential component for two-way messaging. You can send and receive messages to or from anyone (except for online services verification messages). All incoming messages will be displayed in SMS Chat and Received history page.

You can buy a dedicated number subscription from the Web app Buy number page.

Shared reply numbers

All shared numbers belong to TextMagic. They can be used free by any TextMagic customer. All replies will be displayed in SMS Chat and your email (if this setting is enabled). Although the number is shared, the messages you receive will only be visible on your account.

Alphanumeric Sender ID

Sender ID allows you to display your company name as the sender of your text messages. However, please note:

• If you use Sender ID you will not be able to receive replies.
• Sender ID is not supported in some countries.
• The Sender ID subscription costs £/€10 per month. Credit for the subscription renewal is dedicated from the prepaid account balance.

To apply for a Sender ID:

1. Select Services and then Sender Settings from the main menu.
2. Select the Sender IDs tab.
3. Click Apply for a new Sender ID. 
4. Enter your Sender ID and explain why you need it. (e.g. it’s your company name). It can be a maximum of 11 characters long and must contain at least one letter.
5. Click Apply now. 
6. Wait until your Sender ID is approved by a TextMagic specialist. You will receive an email confirmation once this is done. Sender IDs are usually approved almost instantly.
7. Set the new Sender ID as your default sender setting for the desired country. 

Your own mobile number

Your recipient will see your own mobile number as the sender and all replies will go to your personal mobile phone, because TextMagic does not have control over it.

To use this option you will first need to verify your number:

1. Add and verify your mobile number on the Account settings page. 
2. Select Services and then Sender Settings from the main menu.
3. Set your number as your default sender option for the desired country. 

To restore sender settings:

1. Select Services and then Sender Settings from the main menu.
2. Click Restore default sender settings. 

If you restore the sender settings - all your changes will be discarded and TextMagic will automatically set the recommended sender number for every country to ensure the best delivery and response rate (where possible).