Sending text messages to France
In France, businesses must use a dedicated French virtual number or approved Sender ID (business name) to send outbound SMS messages. This industry-wide requirement protects consumers and ensures that they only receive messages from legitimate businesses.
All generic Sender IDs (including those that do not relate to your company name), for example, Verify, SMS, and INFO, cannot be used and will be blocked.
Carriers will only accept delivery between 8:00 a.m. and 10:00 p.m. local time Monday to Saturday. Traffic sent outside these hours will be rejected. Before you begin sending text messages to France, please see the following answers to the most frequently asked questions.
Why were my messages to France rejected?
Sending text messages to France is only allowed using our dedicated virtual numbers or a Sender ID, between 8:00 a.m. and 10:00 p.m. local time Monday to Saturday. Messages will be rejected if you use an incorrect sender setting, if your contact has opted out, or if the text was sent outside of the allowed period.
What type of messages can I send to France from a French virtual mobile number?
Only real person-to-person traffic – messages that require responses – can be sent from a local French number.Outbound messages from French long virtual numbers are limited to one SMS every two seconds.
What type of messages can I send to France from a Sender ID?
You should use a Sender ID for sending SMS that do not require a response, such as one-way notifications, reminders and alerts. Sender ID is a paid feature. Please check the price list.
How do I edit the sender settings?
Please do the following:
- Select Services and then Sender Settings from the main menu.
- Find France in the list.
- Choose the Sender ID or a local number, depending on your situation.