What is a toll-free number verification?
The toll-free number (TFN) verification is a mandatory industry-wide process that whitelists your text messaging traffic with our partners. It helps to reduce the number of false-positive blocks and ensures message deliverability. Verification is free.
If you do not complete the mandatory toll-free number verification, your message delivery cannot be guaranteed, and we will be unable to investigate the delivery issues.
You can submit a toll-free verification form here. The single most important practice is ensuring that you have accurate and reliable opt-ins, meaning that texts are sent only to people who have explicitly agreed to receive texts from your company.
Once you complete the form, it will be submitted to our partners within 24 hours. If there are no issues with the form, it may take up to 7 business days before you can start texting from your toll-free numbers.
Factors that may cause a verification delay:
- A high volume of incoming requests
- Incomplete or unclear fields
- Multiple submissions
- Via paper form: A potential subscriber provides their consent at an in-person location via a paper form.
- Multiple toll-free numbers on one request
Frequently asked questions
How do I submit a toll-free number verification form?
Click here to submit a verification form. It is absolutely free. Once you complete the form, it will be submitted to our partners within 24 hours. If there are no issues with the form, it may take up to 7 business days before you can start texting from your toll-free numbers.
How can I check the status of my verification request?
We will send you an email, once your toll-free messaging traffic gets verified. Textmagic support may also contact you via email, asking clarifying questions.
What happens if I don’t get approved?
If your toll-free number verification failed, it means that you can no longer send text messages to North America. Textmagic support will notify you via email in case this happened and if the resubmission is possible.
I am experiencing delivery issues after completing the verification. What shall I do?
Please ensure that you received via email a toll-free traffic verification confirmation. If so, please contact Textmagic support, and we will investigate the delivery issue with our partner.
Can I edit a form that has already been verified?
If you need to edit the form, please email [email protected].
What toll-free number campaign use cases are prohibited?
Please check below the list of prohibited campaigns that are ineligible for verification.
|High-Risk Financial Services||Get-Rich-Quick Schemes||Debt Forgiveness||Illegal Substances/ Activities||General|
| Payday loans|
Short-term, high-interest loans
| Debt consolidation|
Credit repair programs
Deceptive work-from-home programs
| Work-from-home programs|
Risk investment opportunities
Debt collection or consolidation
Tobacco or vape
Frauds or scams