What is a toll-free number verification?
The toll-free number (TFN) verification process qualifies your text messaging traffic for tagging as verified with our partners (not directly with mobile operators as 10DLC). This verification and approval reduces the number of false-positive blocks and helps increase message deliverability for a single TFN. It does not cost anything extra to get your traffic verified.
Verification is not whitelisting, so approval doesn’t guarantee that you won’t experience any blocking. However, as long as the sent traffic aligns with the verification application, we are allowed to work with our partners efficiently in order to share the campaign details with the mobile operator and ask for the blocking to be removed.
You can submit a toll-free verification form here. This will help make the process easier to review and approve. Please provide as much details as possible to speed up the process.
Once TextMagic receives your completed form, it will be submitted to our partners within 24 hours. It may take up to three business days for a single toll-free number verification and up to five business days for multiple TFN requests to receive a response from our partner confirming approval, denial, or asking clarifying questions.
Factors that may cause a verification delay:
- A high volume of incoming requests
- Incomplete or unclear fields
- Multiple submissions
- Via paper form: A potential subscriber provides their consent at an in-person location via a paper form.
- Multiple toll-free numbers on one request
Frequently asked questions
How do I submit a toll-free number verification form?
Click here to submit a verification form. It is absolutely free.
What are the benefits of going through the toll-free number verification process?
The verification process is free and provides the following benefits:
- A reduced number of false-positive blocks
- Faster resolution of deliverability issues
- Increased protection for your brand
What happens if I don’t get approved?
You can still send texts using your toll-free number even if the campaign is not approved for verification. It just won’t have the extra layer of protection to help maximize deliverability and quicker resolution time.
My verified toll-free number got blocked. Can I unblock it?
Yes, please contact TextMagic support and we will request the partner to review your number. If the number was previously verified, please share this information in the ticket for a quicker resolution.
What toll-free number campaign use cases are prohibited in the USA?
The single most important practice is ensuring that you have accurate, reliable opt-ins specific to the types of messages you’re sending to consumers. As a best practice, please ensure that texts are sent only to people who have explicitly opted in to receive texts from your company.
|High-Risk Financial Services||Get-Rich-Quick Schemes||Debt Forgiveness||Illegal Substances/ Activities||General|
| Payday loans|
Short-term, high-interest loans
| Debt consolidation|
Credit repair programs
Deceptive work-from-home programs
| Work-from-home programs|
Risk investment opportunities
Debt collection or consolidation
Tobacco or vape
Frauds or scams
Profanity or hate speech