Textmagic help center
Get the help you need with our comprehensive business texting support center
What’s new at Textmagic?
The contact details sidebar in the chat eliminates the need to navigate away from the chat conversation to view a contact’s details. All the information needed is now available alongside the chat conversation, making it easier for users to access and manage their conversations efficiently.
The sub-account switcher allows users to switch between sub-accounts directly from the page they are currently viewing. Previously, users needed to go to a dedicated sub-account page, which could interrupt their workflow and decrease efficiency. With the introduction of the sub-account switcher, this inconvenience is a thing of the past. This means that whether you’re writing messages, analyzing reports, or setting up campaigns, you can easily switch contexts without losing your place or interrupting your work.
AI assistant in Textmagic offers a quick way to summarize key points of long text threads and provides smart response options. This feature simplifies communication, saving time and enhancing conversation flow. It’s important to note that the AI assistant is included in all Textmagic monthly plans.
With this update, you will see all your essential billing information — like current costs, subscriptions, billing details, and payment methods — in one centralized and easy-to-navigate place.
Unfortunately, we are discontinuing support for the Textmagic desktop application. This decision allows us to focus on improving the functionality and performance of our web and mobile platforms, ensuring you receive the best possible messaging experience.
Big news from Textmagic! We’re thrilled to announce the launch of our new web app. It’s user-friendly, it’s intuitive, and it’s designed to make your communication even more effective. Dive into the new Textmagic web app and take your text messaging to the next level!
We’re excited to introduce our newly designed marketing site!
It’s got a modern look and easy navigation to help you find exactly what you need. Whether you’re a long-time user or just getting to know us, this site is all about making your journey through Textmagic’s services smooth and enjoyable.
The SOC 2 compliance involves regular, detailed audits of a company’s security measures, including their data handling processes, privacy protocols, and IT infrastructure.
For Textmagic customers, this compliance means greater assurance in the company’s systems and data handling practices. It reflects the reliability and safety of Textmagic services in managing sensitive data.
Meet new and improved 10DLC and toll-free verification flows! This change makes it easier and faster to comply with the latest industry rules, ensuring your text messaging experience runs smoothly.