Textmagic help center

We’re excited to announce the launch of our new user management feature, which many Textmagic customers have requested. You can now add users and collaborate securely and efficiently. Manage all communications from a single shared phone number, quickly see who is responding to customer messages, and adjust permissions to ensure each team member has the appropriate level of access.

We’re happy to announce an exciting addition to our BYOC service: you can now forward calls from your connected Twilio numbers. Calls can be forwarded to any landline or mobile number so that customers can call you in response to your text message with a single click.

Introducing a new feature: pinned list and contacts. This handy feature is designed to make your workflow smoother and faster by allowing you to pin your lists and contacts. Your pinned lists will always be prominently displayed, and you can switch between them in one click. This is perfect for those who manage multiple campaigns or contacts and need to shift focus quickly.

Big news: now you can customize the navigation in the contacts section! Want to see your lists first? Or maybe contacts or the latest imports are your priority? Save time by getting straight to the section you use the most — it’s all about making things easier and more personal for you.

Our new feature lets you access everything you need with just a single click. We have organized all the settings on one neat page, where you can easily create custom fields, manage unsubscribe settings, and set sharing options. No more switching between menus to access different settings. This intuitive experience is designed to make your life easier and more efficient.

We are thrilled to announce our latest update which will provide you with a simpler and more efficient way to navigate through your chats. Whether you need to catch up on unread messages, keep track of ongoing conversations, or revisit closed chats, you can now do it all with just a couple of clicks. Our main goal is to get you to the right conversation quickly and easily, without any complications.

The Bring your own CPaaS (BYOC) service allows users to link their existing CPaaS with Textmagic. By integrating your preferred Communication Platform as a Service (CPaaS) provider, such as Twilio, Vonage, or any other similar service, with the Textmagic platform, you’ll be able to use all the advanced features of Textmagic, including sending SMS and MMS, while using the routes, rates, and features provided by your chosen CPaaS provider.

The contact details sidebar in the chat eliminates the need to navigate away from the chat conversation to view a contact’s details. All the information needed is now available alongside the chat conversation, making it easier for users to access and manage their conversations efficiently.

The sub-account switcher allows users to switch between sub-accounts directly from the page they are currently viewing. Previously, users needed to go to a dedicated sub-account page, which could interrupt their workflow and decrease efficiency. With the introduction of the sub-account switcher, this inconvenience is a thing of the past. This means that whether you’re writing messages, analyzing reports, or setting up campaigns, you can easily switch contexts without losing your place or interrupting your work.

AI assistant in Textmagic offers a quick way to summarize key points of long text threads and provides smart response options. This feature simplifies communication, saving time and enhancing conversation flow. It’s important to note that the AI assistant is included in all Textmagic monthly plans.