Textmagic help center

We are proud to announce that Textmagic has once again successfully passed the SOC 2 compliance audit. This achievement reaffirms our commitment to maintaining the highest standards of data security, privacy, and operational processes, ensuring that your information remains safe and protected.

We have updated the chat transcript to offer a more user-friendly experience. The new format is clearer, easier to understand, and more useful, making it simpler to review and manage your chat history.

We are excited to announce the launch of our new pricing plans! These updated plans are designed to be more attractive and easier to understand. Explore the new plans to find the one that best fits your needs. Note: Updated billing plans are currently available in the USA, Canada, Puerto Rico, the United Kingdom, and Australia.

We’re pleased to announce that you can now connect Sender IDs from your Twilio account to Textmagic through the BYOC (Bring your own CPaaS) service. This integration lets you send messages using your Twilio Sender IDs directly from your Textmagic account, consolidating all your customer communications in one platform for easier management and tracking.

We have updated the registration process for 10DLC to make it faster and more transparent. Approval now takes up to 7 business days, and you can start registration for free: Textmagic covers the one-time costs of your 10DLC registration. Read more about 10DLC registration in our support article.

We are excited to introduce the new search functionality in the contact sidebar. You can now quickly find the data you need without having to scroll through all your custom fields. This feature makes navigating and managing your information more efficient, saving time and enhancing your overall experience.

We are excited to announce a new feature: You can now add files directly to tasks. This functionality makes sharing relevant documents and images easier and keeps everything organized.

Our direct WhatsApp integration for business messaging is now live! You can easily connect your WhatsApp Business account to send and receive WhatsApp messages directly from the Textmagic app. This new feature expands your messaging capabilities, making it easier to connect with your audience on their preferred platform.

We are thrilled to introduce the new Web widget feature, which offers three communication channels: sending an email, making a call, and sending an SMS. By integrating this widget into your website, you can improve customer engagement and support, making it easier for your customers to reach you through their preferred method of communication.

We are pleased to announce improvements to the SMS Survey feature. Surveys can now be split into up to five branches at any step, allowing you to create more complex and targeted question flows. Additionally, you can zoom out to get a full overview of the entire survey, making it easier to design and review your surveys.