Send SMS surveys to your customers

You can send SMS surveys to customers using TextMagic’s SMS Survey functionality. Customers will receive your questions as text messages and can reply to each question individually. You will see the responses in the TextMagic Web App and in SMS chat.

Please note: You need a TextMagic dedicated number to send an SMS survey. A dedicated number can be used for only one active SMS Survey at a time. If you need to have several surveys active simultaneously, you will need to buy more numbers.

To send a new SMS survey:

  1. Select Services and then SMS Surveys from the main menu.
  2. Click on the New Survey button. 
    Create a new SMS Survey
  3. Enter a name for the survey.
  4. If needed, choose a template for this survey. choose a name for your sms survey
  5. Click Create Survey.
  6. Select your recipients and choose the number that the messages will originate from.
    select your survey recipients
  7. Build your SMS survey flow.
    Build your SMS survey flow
  8. Finally, Save as draft or click Send survey.
Please note: Once a survey has been sent, this action cannot be undone. You can cancel the survey, but the first question will still have been sent.

To view SMS Survey responses:

  1. Select Services and then SMS Surveys from the main menu.
  2. Click on an active survey that you would like to see.
  3. Navigate to Replies tab.
    SMS Survey details
  4. Choose a question.
    choose sms survey question
  5. Alternatively, you can download all the replies by clicking Download results on the Overview tab.
  6. To view the report summary, navigate to the Analytics tab. 

To cancel an SMS survey:

  1. Select Services and then SMS Surveys from the main menu.
  2. Click on an active survey.
  3. Click Cancel survey.
    Cancel SMS Survey
  4. No new questions will be sent to customers for this survey. However, we cannot do anything about the questions that have already been sent, and you may still receive late responses for them.

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