You can send SMS surveys to customers using TextMagic’s SMS Survey functionality. Customers will receive your questions as text messages and can reply to each question individually. You will see the responses in the TextMagic Web App and in SMS chat.
To send a new SMS survey:
- Select Services and then SMS Surveys from the main menu.
- Click on the New Survey button.
- Enter a name for the survey.
- If needed, choose a template for this survey.
- Click Create Survey.
- Select your recipients and choose the number that the messages will originate from.
- Build your SMS survey flow.
- Finally, Save as draft or click Send survey.
To view SMS Survey responses:
- Select Services and then SMS Surveys from the main menu.
- Click on an active survey that you would like to see.
- Navigate to Replies tab.
- Choose a question.
- Alternatively, you can download all the replies by clicking Download results on the Overview tab.
- To view the report summary, navigate to the Analytics tab.
To cancel an SMS survey:
- Select Services and then SMS Surveys from the main menu.
- Click on an active survey.
- Click Cancel survey.
- No new questions will be sent to customers for this survey. However, we cannot do anything about the questions that have already been sent, and you may still receive late responses for them.