Textmagic help center

During your free trial, you get full access to all Textmagic features — no credit card required. You’ll also receive 0.5 credits to try out any service.

Bonus: If you’re in the USA, Canada, Australia, or the UK, you’ll get a free texting number for the first month.

It depends on your location and setup. Here’s what you need to know:

North America (USA & Canada)
To start texting, you must complete the brand and use case (campaign) registration. This process typically takes 2 to 7 business days. Learn more about 10DLC and toll-free verification.

United Kingdom
You can send texts immediately after onboarding and selecting a UK virtual number or a Sender ID. Learn more about texting in the UK.

Australia
You can send texts immediately after onboarding and selecting an Australian virtual number. If you use a Sender ID (business name), the approval may take up to 14 days. Learn more about texting in Australia.

Bring Your Own Carrier (BYOC)
If you’re using BYOC, you’re ready to start sending messages immediately, with no additional approvals required. Learn more about BYOC.

Yes, you can start sending emails once your domain is verified. It is recommended that you warm up your domain first by starting with a limit of 500 emails per day. This approach helps establish a strong sending reputation and ensure email delivery.

At Textmagic, your privacy is a top priority. We never share your sensitive information with third parties — unless required by law.

Your data is protected by both our trained staff and advanced security systems. All data transferred between your device and our servers is encrypted using 256-bit SSL encryption, certified by GlobalSign.

Textmagic is fully GDPR compliant and SOC 2 Type II certified, ensuring your information is handled with the highest standards of security and privacy.

For more details, please review our Terms of Service and Privacy Policy. 

If you’re having trouble with Textmagic, or have any questions, then you need to contact Textmagic support.

You can contact Textmagic support in three ways:

• Email – or Contact form (24 hours)
• Live chat – Simply click on the live chat icon on the website
• Telephone – 06:00 – 00:00 UTC (Mon-Fri), 09:00-17:00 UTC (Sat-Sun)
  • (844) 600-0669
  • 0808 168 1030
  • 1800 531 865

We promise to answer all tickets on the same working day, within minutes if possible.

Textmagic offers a wide range of communication channels to help businesses connect with customers:

• Messaging: SMS, MMS (in North America only), WhatsApp, Facebook, Instagram
• Email: Campaigns and inbox for replies
• Widget: Website widget connecting SMS, WhatsApp, Facebook, Instagram, and Live chat
• Voice: Inbound and outbound calls, call forwarding

• Users: Add team members with separate logins and roles/permissions under one company account.
• Role-based permissions: Control what each team member can access.
• Shared inbox: Manage SMS, WhatsApp, Facebook, Live chat, and Instagram conversations in one place – Messenger.
• Contact management: Share customer contact data securely among users.
• Campaign management: Collaborate on sending and tracking SMS and Email campaigns.
• Activity tracking: Monitor user actions and maintain accountability.
• Internal notes: Add private notes on conversations for team collaboration.
• Tickets: Assign and track support tickets across the team.
• Tasks: Create and assign tasks tasks to team members to simplify workflows.

Textmagic does not currently support built-in drip campaigns or advanced automation flows. However, you can create similar workflows by integrating Textmagic with other tools via Zapier.

This allows you to automate messaging sequences and connect Textmagic with your CRM, or other apps to build drip-like campaigns.

Yes, Textmagic supports integration with WhatsApp, Facebook, and Instagram. However, at this time, you can only respond to incoming messages within a 24-hour window — outbound messaging to initiate new conversations is not supported.

Yes, you can send both SMS and email campaigns from the Compose page. However, you must send SMS and email campaigns separately — sending both message types at the same time in one campaign is not currently supported.

Textmagic supports bulk messaging, and when recipients reply, each response opens a private, one-on-one chat in Messenger. Other recipients will not see that the message was sent to a larger group.

Textmagic does not support group texting where multiple recipients can see and reply in the same thread.

You can easily use Textmagic from any mobile device by downloading the mobile app for iOS or Android. The app syncs fully with the web app.

All web app pages are fully responsive and automatically adapt to your screen size.

Yes, you can receive both replies and new inbound messages from your contacts using your dedicated Textmagic number. All inbound texts and chats will appear in your Messenger.

To get started, purchase a dedicated number from the Buy Number page.

Yes, you can schedule and set recurring text messages using the web app, mobile app, or API.

You can attach files to your messages via the web app — on the Compose page or directly in Messenger chats. The file is uploaded to Textmagic server and a clickable link is sent in the text (not as an MMS).

Yes, you can import an unlimited number of contacts for free through the web app using .CSV or Excel files. Your contacts are securely stored and will never be shared or sold.

Learn more about how to import contacts.

You can import and store an unlimited number of contacts for free. Textmagic does not charge anything for contact storage.

OPT-IN:

If your contacts haven’t explicitly given you permission to text them, you must collect consent first. Textmagic provides compliant opt-in forms you can place on your website, or you can create an automation rule to let people opt in by texting a keyword to your dedicated texting number.

OPT-OUT:

Textmagic offers automated opt-out management. When someone replies with keywords like STOP, STOPP, STOPALL, UNSUBSCRIBE, END, or QUIT, we automatically unsubscribe the number and block future texts to it — even if messages are sent by mistake.

Additionally, you can enable an option to automatically unsubscribe numbers that repeatedly fail to receive messages, as most failed deliveries are due to invalid or inactive numbers.

RESUBSCRIBE:

If someone unsubscribed by mistake, they can resubscribe themselves by texting JOIN, SUBSCRIBE, RESUBSCRIBE, OPTIN, or UNSTOP to your dedicated number. For compliance reasons, only the end user can resubscribe — customers cannot manually remove numbers from the unsubscribe list.

No, you cannot. Verification text messages are usually sent via SMS providers, like Textmagic, while our virtual numbers can receive text messages only from regular mobile subscribers and not SMS providers.

Yes, you must obtain explicit consent before sending any SMS or email communications.
For more information, see our best practices:

• Best Practices for sending texts
• Best practices for sending email campaigns

Textmagic offers free tools and features to help you stay compliant with messaging regulations in different regions:

• Compliance resources: Access tools like opt-in forms, sample SMS Terms, and a Privacy Policy for 10DLC, plus helpful tips on staying compliant.
• Registration support: Get assistance with Toll-free and 10DLC registration.
• Automatic opt-out management: Contacts who reply with STOP are automatically removed from your list.
• Quiet hours: Schedule messages to avoid sending them at inappropriate or restricted times.
• Personalized messaging: Use custom fields (like first name or company name) to tailor each message to the recipient.

When using Textmagic for direct marketing, you are fully responsible for complying with local laws and for the content of your messages. Textmagic provides the platform but does not offer legal advice.

Laws vary by country, so we recommend consulting a local legal expert.

For more guidance, see:

• Best practices for sending text messages
• Best practices for sending email campaigns
• CTIA Messaging Principles & Best Practices
• Textmagic Terms of Service – Section 2

SMS sender options depend on your location. Personal mobile numbers are not supported.

We recommend using:

• A local dedicated virtual number for two-way texting
• A Sender ID (if supported in your country) for outbound texts only

You can also port your virtual number or connect your CPaaS number (e.g., Twilio, Vonage, Sinch, Bandwidth) via BYOC.

Currently, Textmagic supports sending messages only within your local region. We do not offer a global texting option, as we don’t provide a single texting number that works across all countries.

Standard plain text characters (English letters, numbers, symbols):

• Up to 160 characters in one SMS part.
• Each joined part uses 153 characters.
• Maximum length: 918 characters (6 parts).

Special characters (emojis, Chinese, Arabic, etc.):

• Up to 70 characters in one SMS part.
• Each joined part uses 67 characters.
• Maximum length: 402 characters (6 parts).

💡 Tips:

• Your phone shows long messages as one, but they’re sent in parts.
• More parts = higher cost. Check SMS length calculator.
• Use standard characters to save space.
• Avoid emojis or special symbols to fit more into one message.

We can guarantee that text messages are sent instantly, after we receive a request from you.

Messages are normally delivered within a few seconds, as long as the recipient’s phone has coverage. We cannot guarantee the final delivery time, as it depends on network conditions, which are outside our control.

• Delivered – the message has been sent and the recipient’s network has confirmed delivery.
• Sent – the message has been sent but delivery has not been confirmed, for example because the recipient’s phone is switched off. Delivery notification may take up to 12 hours.
• Failed – the message has been sent but the recipient’s network is unable to deliver it. For example, because the recipient has cancelled their mobile contract or the network was unable to deliver your message.
• Rejected – the SMS has been rejected for free, either by the recipient’s network or Textmagic. For example, because the recipient has unsubscribed from your text messages or you did not use a mandatory texting number when sending the message to North America. 

Delivery status is updated once the recipient’s mobile network provides Textmagic with updates. This may take up to 12 hours. 

Yes, you can port local virtual U.S. and Canadian numbers. Textmagic accepts only full porting. Once the number is ported to Textmagic, it costs $10 per month to use it.

Please send a number porting request to [email protected].

Alternatively, you can use the BYOC service to connect your CPaaS (Twilio or Vonage) number to Textmagic.

No, you cannot. Free domains like @gmail.com and @yahoo.com are not meant for bulk or commercial emailing.

The only possible option is to use your own paid business email domain.

Yes, with Textmagic, you can send single emails and mass email campaigns.

You can also use Tickets to send individual emails and receive support inquiries through the Textmagic app, free of charge.

Email Campaigns let you simultaneously send email broadcasts to many recipients, making them perfect for newsletters, promotions, and announcements. The cost of sending one email is 0.006.

Tickets are for one-on-one communication, helping you manage individual customer support inquiries (for example, replies from your email campaign) directly in the Textmagic app, completely free of charge.

You can track the following key metrics:

• Deliverability (delivered vs. failed emails)
• Interaction (open and click rates)
• Compliance (unsubscribes and spam reports)
• Operational metrics like cost and send time

You can choose where to receive replies to your email campaigns:

Option 1: Your own email inbox – Replies will go to the email address you are sending from.

Option 2: Textmagic inbox (Tickets section) – To receive replies as Tickets in Textmagic, you need to:

• Set up a Textmagic inbox in the Tickets settings.
• Choose your Textmagic inbox as the “Reply-to” address when sending emails.

This way, you can track and manage replies directly within the Tickets section of the app, completely free of charge.

Textmagic supports integration with WhatsApp, Facebook, and Instagram. However, at this time, you can only respond to incoming messages within a 24-hour window — outbound messaging to initiate new conversations is not supported.

No, it is not possible to send campaigns through social channels. Textmagic currently supports only SMS and email campaigns for bulk messaging.

BYOC (Bring Your Own CPaaS) is a native no-code integration by Textmagic that lets businesses connect their CPaaS provider and link existing virtual numbers with the Textmagic platform.

CPaaS (Communications Platform as a Service) is a cloud-based communication provider for texting and calling. Textmagic BYOC supports Twilio, Vonage, Sinch, and Bandwidth.

By integrating your chosen CPaaS provider with Textmagic, you gain access to our easy-to-use Textmagic platform and its vast range of advanced business features.

Textmagic supports integration with leading CPaaS (Communication Platform as a Service) providers, giving you flexibility and compatibility for your messaging workflows. Supported providers include:

• Twilio
• Vonage
• Sinch
• Bandwidth

Yes, Textmagic allows you to connect and use multiple CPaaS providers with its platform, providing you with flexibility and choice in your communication services. This can be particularly useful for businesses with diverse communication needs or those looking to leverage the strengths of different CPaaS providers for various purposes.

Textmagic WhatsApp Business Platform functionality is limited. Currently, it only supports customer-initiated WhatsApp service conversations via Textmagic Messenger. Please review the key points and supported features in the WhatsApp support article .

No, the Textmagic virtual number cannot be used for WhatsApp account registration and verification.

To connect your WhatsApp Business account to Textmagic, please follow the steps in our support article.

Important: Before connecting, you must delete your WhatsApp Business account from your current device. This will permanently erase all chat history, so we recommend exporting your chats beforehand.

While we don’t engage in price-matching or competitor-based negotiations, we focus on delivering high-quality service at a fair price.

For our loyal customers in the USA, Canada, Australia, and the UK, we offer monthly subscription plans that include:

• Discounted outbound text messaging rates
• One free virtual number
• One free Sender ID (available in the UK and Australia)

These plans help frequent SMS users save more while enjoying reliable messaging services.

Textmagic is a 100% prepaid service. Credit can be purchased in bundles of 20, 50, 100, 200, 500, 1,000, 2,000, 3,000, 5,000, or 10,000 — in your account currency (USD, EUR, AUD, or GBP).

Charges for messaging, texting numbers, emails and other services are deducted only from your prepaid account balance as you use them. Please refer to our full pricing table for a detailed breakdown of all features and rates.

For more information, see our guide on Textmagic billing.

You are charged a flat rate of 0.01 (your account currency) for each message part sent via Textmagic, plus the messaging fees from your chosen CPaaS provider (Twilio, Vonage), paid directly to the provider.

Learn more about Textmagic pricing.

Messaging via WhatsApp, Facebook, and Instagram through Textmagic is currently free of charge. However, please note that Meta or other platforms may apply their own messaging fees separately, especially for business-initiated conversations.

We use a secure payment gateway – Stripe – that processes payments on our behalf. Textmagic does not store credit or debit card details on our website. All payment data is securely stored by a third-party PCI-compliant payment gateway.

Textmagic servers are held in a secure environment with limited access.

We assure you that no sensitive information can be used or accessed by any third party, unless requested by legal authorities.

This information is protected by our employees and professional security software. Data transfer between customer’s PC and our servers is encrypted (256-bit SSL certificate issued by GlobalSign).

Pay-as-you-go (PAYG) means you pay upfront only for what you use, with no ongoing subscription or monthly commitment.

• You’re not locked into a fixed number of texts or monthly plans.
• You can top up your balance when needed and stop using the service at any time — no contracts or cancellation fees.

View pricing and learn more about
Textmagic billing.

Unfortunately we do not offer post-pay or unlimited texting contracts. Our service is 100% prepaid. SMS credit never expires and there are no hidden fees.

Auto-recharge is a feature that automatically tops up your account with SMS credit when your balance falls below a certain amount.

This ensures that you never run out of credit and prevents unexpected service interruption.

Auto-recharge works with credit cards and PayPal. With Auto-recharge, your credit card or PayPal account is debited in the same way as if you were making a manual purchase, but with Auto-recharge enabled, you don´t need to approve each payment.

Be aware that automatically recharging your credit is not the same thing as having a subscription although both involve recurring payments.

Learn how to enable Auto-recharge.

We will send a low balance alert email when your balance falls below the level you have set on the Balance alerts page.
You can also enable Auto-recharge to avoid service interruptions and ensure all your SMS messages are delivered on time.

When you add your card details to your Textmagic account, they are not stored directly on Textmagic servers. Instead they are stored on a separate PCI-compliant and extra secure Stripe server.

UK customers
All customers from the UK will be charged VAT at 20%.

EU customers
To ensure VAT is not applied to your payments, add your company’s registered VAT number to your
billing information in Stripe. Once validated, VAT will no longer be applied to your payments.

US customers
Textmagic applies sales tax to purchases in accordance with state-specific nexus laws. The applicable tax rate depends on your location and is automatically added to the total purchase amount at checkout.

If you are eligible for a tax exemption, please send your exemption certificate to [email protected] before paying.

AU customers
All customers from Australia are not charged GST (Goods and Services Tax) on their Textmagic purchases.

When you send bulk text messages, your prepaid account balance is deducted based on:

• Message length (longer messages cost more)
• Recipient destination
• Total number of recipients

Learn more about text message length limits and how it affects cost. Inbound texts are always free.

For full details, visit the Textmagic Pricing page.

If you buy a dedicated virtual number or apply for a Sender ID, you will be charged on a monthly basis, always on the same day of the month as your original purchase.

Please note, that when your subscription renews, we deduct credit from your Textmagic account balance, not your card/PayPal.

Please be aware that if your account balance becomes too low to renew the number or Sender ID, we reserve the right to cancel it permanently.

To avoid service cancellations, we recommend you enable Auto-recharge.
Pricing information can be found on the Textmagic Pricing page.

You can request a refund for any unused credit. To do so, please contact us and include the following details: your name, company name, email address, and the reason for the refund request.

Your data is securely stored on our servers, which are located in a secure data center in Europe, in a restricted area with absolutely no physical access available to third parties. The data is available only to the user (or anyone who has access to the username and password). We will NEVER share or sell your data, texts or numbers.

Textmagic is 100% GDPR compliant and Soc 2 Type II certified.

All payment transactions are encrypted using SSL technology. 

Please read Textmagic Privacy Policy and Terms of Service.

Yes, you can. Adding and utilising the users feature is completely free. You can add an unlimited number of users:

• Navigate to the Users page -> click Add users.
• Type email addresses, select user roles, and click Send invites.

Once your team member accepts the user invite, you will see them under the Active users tab.

Read Add users and share access for better teamwork article for more information.

You can receive important alerts and daily/monthly reports by email.

Please enable them on the Notifications settings page.

You can send text messages using any email application or email client: Outlook, Hotmail, Gmail, Apple Mail, etc.

Learn how to set up the Email to SMS service.

SMS distribution lists are used to:

• Forward important emails from any service to your mobile phone as texts.
• Notify multiple people about an important event via a text message in one email send.

With Textmagic Email to SMS service you can send and receive text messages from your email account to mobile phones, without the need to install any software.

Our Email to SMS service recognizes and excludes most standard footers, but if this does not work with your particular footer you can introduce a cut-line. We recognize a new line followed by a minimum of five hyphens as the end of the text message. Everything down to, but not including, the cut-line will be sent.

So, in the example below, only ‘My text message’ will be sent.

If you send a text message using your email address, use the following format:
[email protected], e.g. [email protected].

We can forward incoming text messages and replies to your email address. Please enable the New incoming SMS on the email notifications page.

Textmagic allows you to integrate SMS gateway into your own application. You can use the following pre-written SMS scripts to connect to the Textmagic SMS Gateway:

• Java
• Node.js
• PHP
• Python
• C#
• Go
• Delphi
• VisualBasic .NET
• C++
• Shell
• Ruby
• Perl 

For more details, please visit the API v1 and API v2 documentation pages.

We do our best to provide world-class support to customers who use our SMS API Gateway. However, we only support the part that directly relates to our product, API documentation or pre-written wrappers.

We do not provide development support. This means you must hire a developer to help you write the code, if you do not have the necessary experience and knowledge to do it yourself.

Textmagic offers thorough documentation for APIv1 and APIv2. Also, Textmagic offers a Sandbox and pre-written wrappers in several coding languages.