Sending text messages to the USA, Canada, and Puerto Rico

TextMagic uses a Tier 1 direct connection to deliver your messages to North America and Puerto Rico using the local dedicated numbers and toll-free numbers.

Before you begin sending messages to North America and Puerto Rico, please see the following answers to the most frequently asked questions.

Numbers for sending text messages to the USA, Canada, and Puerto Rico

Sending messages from a Sender ID (name of your company) or your own mobile number is not supported. Sending text messages to the USA, Canada and  Puerto Rico is only allowed from TextMagic virtual numbers.

FeatureLocal numberToll-free number
Area codesAll US/Canada/Puerto Rico area codesToll-free number area codes
Daily limitMax 500 messages a dayUnlimited number of messages (except Canada)
Sending speedMax 1 message / secMax 30 messages/ sec (except Canada)
Message length918 characters / message (except Canada)918 characters / message (except Canada)
Use caseSuitable for two-way communicationSuitable for A2P alerts, notifications, marketing messages (except Canada)

To send person-to-person text messages to the United States, Canada, and Puerto Rico we recommend you buy a toll-free number because one toll-free number can be used in all three countries. The same does not apply for the local numbers, as you have to buy a separate local number for all three countries.

Please note: Dedicated numbers cannot be shared between sub-accounts. Every account, including sub-accounts, must use a unique number for sending messages.
TextMagic - send messages from a toll-free number

What type of messages can I send to North America and Puerto Rico via TextMagic?

Real 'person-to-person'  traffic - messages that require responses - must be sent from a local number. If you send over 500 text messages per day, local carriers can block your messages and dedicated numbers without prior notice.

A2P messages, alerts, notifications, and marketing messages must be sent from a toll-free number. There is no daily limit of messages when sending from a toll-free number. 

How many characters can I include in a text message?

The maximum length of your messages is 918 characters. Please note that the long linked messages are not supported in Canada and the maximum length is 160 characters (1 part). 

What do different delivery statuses mean?

You can monitor the delivery status of text messages using our Web App or API

The following delivery statuses are available in North America:

  • Delivered: The text message has been sent and the recipient’s mobile operator received it. Please note that carriers do not provide us withfinal handset delivery receipts.
  • Accepted: We are processing your messages. If you submit a group message, it may be sent after a small delay because we can only forward one SMS at a time from one dedicated number to a mobile operator.
  • Failed: The local mobile operator failed to receive a message from TextMagic.
  • Rejected: The mobile operator or TextMagic rejected the text message.

    The most common reasons for rejection are:

    • The recipient has opted out from your communications
    • You do not have a local dedicated number subscription

I have multiple team members who want to send messages to North America and Puerto Rico using TextMagic. What setup would you recommend?

You have two options:

  • Share one account/create agents and send messages from one virtual number
  • Create sub-accounts with unique virtual numbers

Learn how to invite or import team members to TextMagic.

We recommend using the Web App to send and receive text messages. Our character calculator will automatically show you if you exceed the maximum message length.

Does TextMagic offer shortcodes, keywords or auto-responders?

TextMagic does not currently offer shortcodes.

You can apply for a keyword (for free) and create an automation rule for the incoming message.

Some useful links to TextMagic Web App information:

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