Sending text messages to the USA, Canada, and Puerto Rico

TextMagic uses a Tier-1 direct connection in order to deliver your text messages using local dedicated numbers and toll-free numbers.

Before you begin sending your messages to the U.S., Puerto Rico, and Canada, please review the answers to our most frequently asked questions.


USA and Puerto Rico

Sending text messages is only allowed from TextMagic virtual numbers, either local or toll-free numbers. Sending messages from a unique Sender ID (the name of your company) or from your own mobile number is not currently supported.

FeatureLocal numberToll-free number
Area codesAll area codes in U.S. & Puerto RicoToll-free number area codes
Daily limitMax of 500 messages/dayUnlimited messages/day
Sending speedMax of 1 message/secMax of 30 messages/sec
Message length918 characters/message918 characters/message
Use caseP2P communication onlySuitable for A2P alerts, notifications, and marketing messages
Please note: Each account, including sub-accounts, must use a unique number to send messages. So, dedicated numbers cannot be shared.

Canada

Sending text messages is only allowed from TextMagic virtual numbers, either local or toll-free numbers. Sending messages from a unique Sender ID (the name of your company) or from your own mobile number is not currently supported.

FeatureLocal numberToll-free number
Area codesAll area codes in CanadaToll-free number area codes
Daily limitMax of 500 person-to-person (P2P) messages/day
No bulk messaging
Max of 500 person-to-person (P2P) messages/day
No bulk messaging
Sending speedMax of 1 message/secMax of 1 messages/sec
Message length160 characters/message160 characters/message
Use caseP2P communication onlyP2P communication only
Please note: Only P2P messages to Canada using local or toll-free numbers are supported. Any other content is blocked by the carriers’ spam filters. No marketing messages, alerts, or notifications can be sent to Canada using TextMagic.

Each account, including sub-accounts, must use a unique number to send messages. So, dedicated numbers cannot be shared.


What is person-to-person (P2P) messaging?

P2P is defined as 2-way conversation or message between two humans. It may be messages between two friends, two team members, a customer and a support agent, or a customer and a delivery driver.


How to achieve the best delivery for P2P traffic?

Our experience and customer feedback show that the following are best practices:

  • Send personalized messages with tags/names
  • Avoid "caps lock" and spam words like “Free/Call Now/Test”
  • Send messages that require responses
  • Avoid sending more than 500 messages per day

Following these recommendations cannot guarantee that carriers’ spam filters will not block text messages and virtual numbers.


How many characters can I include in a text message?

The maximum length of your messages is 918 characters. Please note that not all Canadian carriers support long-linked messages. Therefore, short messages are recommended – up to 160 characters (1 SMS part). 

If the carrier does not support long-linked messages, longer incoming messages may be delivered in separate parts.


What do different delivery statuses mean?

You can monitor the delivery status of your text messages using our Web App or API

The following delivery statuses are available in North America:

  • Delivered: The text message has been sent and the recipient’s mobile operator has received it. Please note that carriers do not provide us with the final handset delivery receipts.
  • Sent: We are processing your messages. As we can only forward one SMS at a time from one dedicated number to a mobile operator, group messages may experience a small delay.
  • Failed: The local mobile operator failed to receive the message from TextMagic.
  • Rejected: Either the mobile operator or TextMagic rejected the text message.

The most common reasons for rejection:

  • The recipient has opted out from your communications
  • You do not have a local dedicated number subscription

What setup would you recommend for multiple team members?

You have two options:

  • Share one account and send messages from one virtual number.
  • Create sub-accounts, each with a unique virtual number.

Learn how to invite or import team members to TextMagic.


Does TextMagic offer shortcodes, keywords, or auto-responders?

TextMagic does not currently offer shortcodes. However, you can apply for a keyword (for free) and create an automation rule for incoming messages.


Are there any known content restrictions?

The following messages cannot be sent to the USA, Puerto Rico, or Canada:

  • Illegal substances (cannabis)
  • Deceptive marketing
  • Short URL links
  • Adult content
  • Work from home

Unlawful or prohibited use is strictly forbidden by our Terms of Service.

Some useful links for info on the TextMagic Web App:


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