Sending text messages to the USA, Canada and Puerto Rico
To send text messages in North America, you need to buy a Textmagic virtual number and verify your brand with the use case.
Only once your messaging traffic has been registered and approved you can start sending and receiving texts. The registration process may take up to 5 weeks.
Before you begin sending your messages to the U.S., Puerto Rico, and Canada, please review the answers to our most frequently asked questions.
USA and Puerto Rico
Sending text messages is only allowed from Textmagic virtual numbers, either local 10DLC or verified toll-free numbers. Sending messages from a unique Sender ID (the name of your company) or from your own mobile number is not currently supported. Sending text messages is only allowed from Textmagic virtual numbers, either local or verified toll-free numbers. Sending messages from a unique Sender ID (the name of your company) or from your own mobile number is not currently supported. Each account, including sub-accounts, must use a unique number to send messages. So, dedicated numbers cannot be shared. What is person-to-person (P2P) messaging? P2P is defined as 2-way conversation or message between two humans. It may be messages between two friends, two team members, a customer and a support agent, or a customer and a delivery driver. How to achieve the best delivery for P2P traffic? Our experience and customer feedback show that the following are best practices: Following these recommendations cannot guarantee that carriers’ spam filters will not block text messages and virtual numbers. How many characters can I include in a text message? The maximum length of your messages is 918 characters. Please note that not all Canadian carriers support long-linked messages. Therefore, short messages are recommended – up to 160 characters (1 SMS part). If the carrier does not support long-linked messages, longer incoming messages may be delivered in separate parts. What do different delivery statuses mean? You can monitor the delivery status of your text messages using our Web App or API. The following delivery statuses are available in North America: The most common reasons for rejection: What setup would you recommend for multiple team members? You have two options: Learn how to invite or import team members to Textmagic. Does Textmagic offer shortcodes, keywords, or auto-responders? Textmagic does not currently offer shortcodes. However, you can apply for a keyword (for free) and create an automation rule for incoming messages. Are there any known content restrictions? The following messages cannot be sent to the USA, Puerto Rico, or Canada: Unlawful or prohibited use is strictly forbidden by our Terms of Service. Some useful links for info on the Textmagic Web App:Canada
Feature Local number Toll-free number Area codes All area codes in Canada Toll-free number area codes Daily limit Max of 500 person-to-person (P2P) messages/day
No bulk messagingUnlimited Sending speed Max of 1 message/sec Unlimited Message length 160 characters/message 160 characters/message Use case P2P communication only A2P communication and marketing
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