What is 10DLC?
10DLC are long local U.S. numbers that are approved by mobile networks operator for sending texts. This approval comes after registering the number with a verified 10DLC brand and an approved 10DLC campaign.
On March 1, 2022, U.S. carriers rolled out the 10DLC program as a way to prevent spam/fraud and “unwanted messaging.” It will make it easier to hold SMS senders accountable for their sent messages.
The Campaign Registry is the central hub for registering 10DLC messaging campaigns. When we register your brand and campaign, the information is sent to the Campaign Registry and to carriers automatically.
To comply with the new 10DLC requirements, all Textmagic U.S. users, who send texts from a local number, must register their company, brand, and campaigns by completing this form and sending it to [email protected].
The registration process may take up to 1 month. Alternatively, you can switch to a toll-free number and verify your traffic in 3 business days.
Frequently asked questions
Why do I need to register my brand and campaign?
U.S. carriers now require 10DLC to be enabled on ALL local U.S. long codes. The impact of non-compliance will lead to blocked traffic, significant fines, and a loss of service.
Registering a 10DLC provides many benefits, such as faster messaging speeds and better deliverability.
What are the related costs?
Your 10DLC registration has one-time as well as quarterly costs, which are listed below. These costs will be automatically deducted from your Textmagic account balance once you’ve completed the registration form. These fees are set by the Campaign Registry.
|One-time costs||Quarterly costs|
How can I cancel 10DLC?
Please cancel all local numbers associated with your 10DLC brand and campaign. Once it is done, 10DLC will be canceled automatically.
What 10DLC campaign use cases are prohibited in the USA?
The single most important practice is ensuring you have accurate, reliable opt-ins specific to the type of messages you’re sending consumers. As a best practice, please ensure that texts are sent only to people who have explicitly opted in to receive texts from your company.
Please check below the list of prohibited campaigns that are ineligible for verification.
|High-Risk Financial Services||Get-Rich-Quick Schemes||Debt Forgiveness||Illegal Substances/ Activities||General|
| Payday loans|
Short-term, high-interest loans
| Debt consolidation|
Credit repair programs
Deceptive work-from-home programs
| Work-from-home programs|
Risk investment opportunities
Debt collection or consolidation
Tobacco or vape
Frauds or scams
Profanity or hate speech
Can I start texting with a toll-free number instead?
The 10DLC registration applies only to users who send text messages from local U.S. numbers (with area codes). Toll-free numbers do not require the 10DLC registration.
If you do not wish to register your brand and use case and prefer to avoid additional costs, you can buy a toll-free number instead (at $4.00 per month) and start sending your text messages using that.
You can keep the local numbers and use them to receive replies to campaigns. Once a number is not needed anymore, you can easily cancel it from the numbers page.
Why do I need to provide the contact information of the brands that I register?
The Campaign Registry service asks you to provide contact information for the brand because this allows carriers to troubleshoot quickly if any issue arises.
How do you validate that I am working with the brands that I register?
When you register a brand, we ask you to provide contact information for the brand. The brand may be contacted at any time to verify their business relationship with your company.
How long does it take to approve my campaign once submitted?
It may take up to one month to get the campaign approved before you can start sending messages.
What should I write in the "Campaign Description" field?
Please be clear and detailed when explaining your use cases. When reviewing a campaign, carriers will look at the campaign description and see whether it matches the content of the messages being sent.
What do I do if my campaign is not approved?
Textmagic support will notify you via email in case the campaign was not approved and if the resubmission is possible.
Can I edit a campaign that has already been registered?
If you need to edit your campaign, please email [email protected].