What collaboration features are available for teams?
- Users: Add team members with separate logins and roles/permissions under one company account.
- Role-based permissions: Control what each team member can access.
- Shared inbox: Manage SMS, WhatsApp, Facebook, Live chat, and Instagram conversations in one place – Messenger.
- Contact management: Share customer contact data securely among users.
- Campaign management: Collaborate on sending and tracking SMS and Email campaigns.
- Activity tracking: Monitor user actions and maintain accountability.
- Internal notes: Add private notes on conversations for team collaboration.
- Tickets: Assign and track support tickets across the team.
- Tasks: Create and assign tasks tasks to team members to simplify workflows.
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