Textmagic help center
Get the help you need with our comprehensive business texting support center
What’s new at Textmagic?
We are thrilled to announce our latest update which will provide you with a simpler and more efficient way to navigate through your chats. Whether you need to catch up on unread messages, keep track of ongoing conversations, or revisit closed chats, you can now do it all with just a couple of clicks. Our main goal is to get you to the right conversation quickly and easily, without any complications.
The Bring your own CPaaS (BYOC) service allows users to link their existing CPaaS with Textmagic. By integrating your preferred Communication Platform as a Service (CPaaS) provider, such as Twilio, Vonage, or any other similar service, with the Textmagic platform, you’ll be able to use all the advanced features of Textmagic, including sending SMS and MMS, while using the routes, rates, and features provided by your chosen CPaaS provider.
The contact details sidebar in the chat eliminates the need to navigate away from the chat conversation to view a contact’s details. All the information needed is now available alongside the chat conversation, making it easier for users to access and manage their conversations efficiently.
The sub-account switcher allows users to switch between sub-accounts directly from the page they are currently viewing. Previously, users needed to go to a dedicated sub-account page, which could interrupt their workflow and decrease efficiency. With the introduction of the sub-account switcher, this inconvenience is a thing of the past. This means that whether you’re writing messages, analyzing reports, or setting up campaigns, you can easily switch contexts without losing your place or interrupting your work.
AI assistant in Textmagic offers a quick way to summarize key points of long text threads and provides smart response options. This feature simplifies communication, saving time and enhancing conversation flow. It’s important to note that the AI assistant is included in all Textmagic monthly plans.
With this update, you will see all your essential billing information — like current costs, subscriptions, billing details, and payment methods — in one centralized and easy-to-navigate place.
Unfortunately, we are discontinuing support for the Textmagic desktop application. This decision allows us to focus on improving the functionality and performance of our web and mobile platforms, ensuring you receive the best possible messaging experience.
Big news from Textmagic! We’re thrilled to announce the launch of our new web app. It’s user-friendly, it’s intuitive, and it’s designed to make your communication even more effective. Dive into the new Textmagic web app and take your text messaging to the next level!
We’re excited to introduce our newly designed marketing site!
It’s got a modern look and easy navigation to help you find exactly what you need. Whether you’re a long-time user or just getting to know us, this site is all about making your journey through Textmagic’s services smooth and enjoyable.
The SOC 2 compliance involves regular, detailed audits of a company’s security measures, including their data handling processes, privacy protocols, and IT infrastructure.
For Textmagic customers, this compliance means greater assurance in the company’s systems and data handling practices. It reflects the reliability and safety of Textmagic services in managing sensitive data.
