Textmagic help center

We’ve introduced email templates to help you save time and keep your campaigns consistent. You can now create templates from scratch or turn any previously sent email campaign into a reusable template. All saved templates are available in the Templates section, right next to your SMS templates. This update makes it easier to manage your communication and quickly launch professional-looking campaigns.

You can now filter tasks by priority, status, assignee, and due date to quickly find what you need. Whether you’re focusing on high-priority work, checking what’s overdue, or reviewing tasks assigned to specific team members, these new filters make it easier to manage your workload and stay organised.

You can now collect email addresses through your subscribe forms. In addition to the phone number field, you can add an email field so new contacts provide both their name and email when signing up. This makes it easy to grow your email list and keep your audience updated with newsletters, promotions, or other communications.

We’ve added a separate Tags page where you can manage all tags in your workspace. You can create new tags, edit or delete existing ones, and see usage stats for each tag, including where it is used – in contacts or chats – to keep everything organised and up to date. You can find the Tags page under the Contacts section.

We’ve made it easier for you to manage follow-ups by linking tasks to contacts. Tasks created from chats are now linked automatically, and you can also link tasks manually when needed. All linked tasks appear on the contact’s profile, making it simple to keep track of what’s next and follow up efficiently.

We’ve simplified email domain authentication so you can quickly and effortlessly send email campaigns. With our new integration powered by Entri, you can automatically authenticate your domain directly from your Textmagic account. All necessary DNS records are instantly added to your domain—no manual setup or switching tools required.

You can now add a purchase order number during credit top-ups. This new feature simplifies your accounting processes by clearly associating payments with specific purchase orders. Your PO number will appear on your invoice, making it easier to track transactions, match payments to orders, and maintain accurate financial records.

We’ve added a new way to organize and access your chats faster in Messenger. You can now save filtered views for quick access based on your preferred criteria. Simply open the filter panel in Messenger, choose how you want to filter your chats—by status, channel, assignee, tags, or last update—and give your filtered view a name. Your custom view will appear in the Messenger sidebar under Saved views.

We’ve made it easier to troubleshoot failed contact imports. The Failed to import tab now includes a Reason column showing exactly why each contact couldn’t be added—like invalid numbers, unsubscribed emails, or formatting issues. The Fix button lets you make corrections directly from the results page—no need to start over.

We’ve added a faster way to organize your contact list! Now, you can apply filters from the My contacts page (by tags, country, creation date, and more) and save the filtered contacts as a segment. This allows you to quickly return to the same contact group without repeating the filtering process. Just apply filters, click “Save as new segment” and give your segment a name. All saved segments will be available in the Segments section under Contacts.