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AI automatically pre-fills your brand and campaign details, like business name, industry, and use case, so you can complete your 10DLC registration in minutes with fewer errors and faster approval.

You can now update when messages are sent, even while a flow is running. Switch between scheduled hours and immediate sending without losing your automation setup.

Set re-entry rules to control how often a contact enters the same flow: once, once per 24 hours, or unlimited. Stop any automation instantly with the new Stopped status to always know what’s active.

When a customer messages you on WhatsApp, Facebook, Instagram, or live chat, automations can now kick in instantly, whether it’s a reply, a tag, or a follow-up sequence.

Add or import dates and times for each contact, like renewals or appointments. Automations will soon be able to handle the rest, sending each person the right message at exactly their time.

Segment contacts by their most recent inbound or outbound SMS. Spot who has gone quiet, re-engage inactive contacts, and keep your contact lists fresh and active.

You can now attach documents, spreadsheets, PDFs, and images directly to internal notes, keeping important files linked to the right contact. Rich text formatting and hyperlinks help structure updates, highlight key details, and reference external resources.

Contact filtering options have been improved. A new “Not in the last” operator is now available for date fields, with flexible time ranges in minutes, hours, days, or months (for example, “Not in the last 12 hours” or “Not in the last 1 month”).
You can now also filter contacts by the date of their last inbound SMS or last outbound SMS. In addition, a new Unlisted contacts filter helps you quickly find contacts who are not part of any list.

You can now split contacts into different paths based on their SMS or email replies in automations. Set the reply channel, choose how long to wait for a response, and create conditions using keywords or other filters. Contacts can be routed to matched replies, other responses, or no reply within the selected time period. The split is applied during the automation and helps you build cleaner, more flexible follow-up flows without manual sorting.

You can now control link tracking for email campaigns in the settings. Link tracking is enabled by default and can be turned off at any time. When enabled, links are replaced with tracking links to measure clicks and view engagement, without changing the destination. When disabled, links are sent as entered and clicks are not tracked. The setting is applied at send time and affects all links in the campaign.