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How can I fix the “auth failed” status error with my CPaaS provider?

Here are several steps you can take to troubleshoot and fix this issue:

  1. Check your API credentials or Account SID/token
    Ensure you use the correct API credentials (API key, API secret, SID and token, etc.). Double-check that there are no typos or errors in how you’ve entered these credentials. Copy credentials from the CPaaS provider’s dashboard (Twilio, Vonage) to Textmagic.
  2. Update credentials if necessary
    If you have recently changed your CPaaS provider credentials, ensure you update Textmagic with the new credentials too.

If none of the above helps, please contact us.

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