Textmagic help center

Instagram is now available as a new communication channel in Messenger! Connect your Instagram account to Textmagic and manage all your Instagram conversations alongside other messaging channels in one place, making it easier to respond to customers and stay organized.

We’ve added Internal notes to all channels in Messenger! Now, you can leave private notes within conversations to share important details with your team. These notes are visible only to agents, helping you keep track of context, updates, and key information without messaging the customer.

We’ve added a new Custom Logo feature for the chat widget! Now, you can upload your own logo to make the widget look more branded and professional, creating a more recognizable experience for your customers.

We’ve added Agent statuses and Offline mode to the live chat channel in the widget! Now, agents can set their status to Online or Offline to control their availability for new chats. If all agents are offline, the live chat can either display an auto-reply or be hidden completely. This update helps manage customer expectations and ensures a smoother support experience.

We’re excited to introduce Segments, a new feature that helps you group and organize your contacts more efficiently. Now, you can create dynamic segments based on criteria like tags, location, or custom fields, making it easier to target the right audience and send more relevant messages.

We’ve added a new Custom color theme option to the chat widget! Now, you can personalize the widget’s appearance to match your brand by choosing custom colors. Keep your branding consistent while using all of Textmagic’s powerful features to connect with your customers.

We’ve added a new Last reply status filter in Messenger! Now, you can easily find chats without a customer or agent reply, helping you prioritize unanswered conversations and ensure no message goes unnoticed.

We’re excited to introduce “Also here”, a new feature in Messenger that lets you see when another team member is viewing the same chat. This helps prevent multiple agents from working on the same conversation at once, improving team coordination and ensuring a smoother customer experience.

We’re excited to introduce Deals, a new feature designed to help you track and manage your sales pipeline more effectively. With Deals, you can organize leads, monitor progress, and keep track of every stage in your sales process—all in one place.

We’re excited to add Facebook Messenger as a new channel in the Chat widget! Now, your website visitors can start conversations with you via Facebook Messenger, making it simple for visitors to reach you. Keep all your messages in one place and reply faster.