Textmagic help center

Good news: WhatsApp chats are now available on our mobile apps for both iOS and Android. Manage your WhatsApp conversations directly from your phone for improved communication on the go.

We’re excited to introduce the Helpdesk module, a simple way to manage customer inquiries and support requests. This feature integrates with email, lets you customize views to suit your workflow, and includes tools to collaborate with your team. With our helpdesk feature, you can easily track, organize, and resolve issues to ensure your customers get the help they need.

We’re excited to introduce WhatsApp as a new channel in the Chat widget! Now, you can directly connect with your website visitors via WhatsApp, offering a familiar and convenient way to communicate. This addition makes it easier for visitors to reach you on the platform they already use.

We’ve made it easier to stay organized in Messenger. You can now filter your chats by channel or tags, helping you quickly find what you need and keep your conversations on track.

We are excited to introduce a new channel in the web widget: Live сhat! You can now communicate with your website visitors in real time, providing instant support and improving customer engagement. This feature is perfect for handling inquiries, resolving issues, and offering personalized assistance on the spot.

Great news! You can now filter chats in Messenger by assignee, last updated date, last updated by, and date created. These advanced filters allow you to manage conversations more effectively and find the information you need faster.

We are proud to announce that Textmagic has once again successfully passed the SOC 2 compliance audit. This achievement reaffirms our commitment to maintaining the highest standards of data security, privacy, and operational processes, ensuring that your information remains safe and protected.

We have updated the chat transcript to offer a more user-friendly experience. The new format is clearer, easier to understand, and more useful, making it simpler to review and manage your chat history.

We are excited to announce the launch of our new pricing plans! These updated plans are designed to be more attractive and easier to understand. Explore the new plans to find the one that best fits your needs. Note: Updated billing plans are currently available in the USA, Canada, Puerto Rico, the United Kingdom, and Australia.

We’re pleased to announce that you can now connect Sender IDs from your Twilio account to Textmagic through the BYOC (Bring your own CPaaS) service. This integration lets you send messages using your Twilio Sender IDs directly from your Textmagic account, consolidating all your customer communications in one platform for easier management and tracking.