Textmagic help center

We’re excited to introduce WhatsApp as a new channel in the Chat widget! Now, you can directly connect with your website visitors via WhatsApp, offering a familiar and convenient way to communicate. This addition makes it easier for visitors to reach you on the platform they already use.

We’re thrilled to introduce new contact filters that allow you to sort by company, email, contact owner, and more. These powerful filters make contact management simpler and more effective by helping you organize contacts into targeted lists based on specific parameters.

We are excited to introduce a new channel in the web widget: Live сhat! You can now communicate with your website visitors in real time, providing instant support and improving customer engagement. This feature is perfect for handling inquiries, resolving issues, and offering personalized assistance on the spot.

Great news! You can now filter chats in Messenger by assignee, last updated date, last updated by, and date created. These advanced filters allow you to manage conversations more effectively and find the information you need faster.

We are proud to announce that Textmagic has once again successfully passed the SOC 2 compliance audit. This achievement reaffirms our commitment to maintaining the highest standards of data security, privacy, and operational processes, ensuring that your information remains safe and protected.

We have updated the chat transcript to offer a more user-friendly experience. The new format is clearer, easier to understand, and more useful, making it simpler to review and manage your chat history.

We are excited to announce the launch of our new pricing plans! These updated plans are designed to be more attractive and easier to understand. Explore the new plans to find the one that best fits your needs. Note: Updated billing plans are currently available in the USA, Canada, Puerto Rico, the United Kingdom, and Australia.

We’re pleased to announce that you can now connect Sender IDs from your Twilio account to Textmagic through the BYOC (Bring your own CPaaS) service. This integration lets you send messages using your Twilio Sender IDs directly from your Textmagic account, consolidating all your customer communications in one platform for easier management and tracking.

We have updated the registration process for 10DLC to make it faster and more transparent. Approval now takes up to 7 business days, and you can start registration for free: Textmagic covers the one-time costs of your 10DLC registration. Read more about 10DLC registration in our support article.

We are excited to introduce the new search functionality in the contact sidebar. You can now quickly find the data you need without having to scroll through all your custom fields. This feature makes navigating and managing your information more efficient, saving time and enhancing your overall experience.