Textmagic help center

We’ve updated the Templates feature to make it more useful. Now you can create two versions of the same template: one for plain text SMS and another with rich text formatting for emails. This makes it easier to adjust your message for each channel while keeping everything consistent and clear.

Facebook is now available as a new communication channel in Messenger! Connect your Facebook page to Textmagic to manage all your Facebook conversations alongside other messaging channels in one place. Use features like message templates, team collaboration, and conversation tracking to provide faster, more organized support for your Facebook audience.

We’ve improved our Messenger to make your life easier. With the new sidebar, you can quickly access filtered views, like unread or assigned chats, all in one place. The sidebar also gives you a clear overview of all your connected channels and lets you spot and connect any missing ones in just a few clicks. It’s all about saving you time and keeping things organized!

We’ve updated the Notifications section to give you a cleaner, more intuitive experience. The new design makes notifications easier to read, manage, and act on, helping you stay on top of important updates without any hassle.

We’re thrilled to introduce new contact filters that allow you to sort by tags, country, contact owner, and more. These powerful filters make contact management simpler and more effective by helping you organize contacts into targeted lists based on specific parameters.

Good news: WhatsApp chats are now available on our mobile apps for both iOS and Android. Manage your WhatsApp conversations directly from your phone for improved communication on the go.

We’re excited to introduce the Helpdesk module, a simple way to manage customer inquiries and support requests. This feature integrates with email, lets you customize views to suit your workflow, and includes tools to collaborate with your team. With our helpdesk feature, you can easily track, organize, and resolve issues to ensure your customers get the help they need.

We’re excited to introduce WhatsApp as a new channel in the Chat widget! Now, you can directly connect with your website visitors via WhatsApp, offering a familiar and convenient way to communicate. This addition makes it easier for visitors to reach you on the platform they already use.

We’ve made it easier to stay organized in Messenger. You can now filter your chats by channel or tags, helping you quickly find what you need and keep your conversations on track.

We are excited to introduce a new channel in the web widget: Live сhat! You can now communicate with your website visitors in real time, providing instant support and improving customer engagement. This feature is perfect for handling inquiries, resolving issues, and offering personalized assistance on the spot.