Connect your Instagram account to manage messages
Integrating Instagram with Textmagic allows you to manage your Instagram messages directly from the Textmagic platform. This integration helps you to respond faster to customer inquiries and work better as a team with shared access to all messages.
Key features:
- Unified inbox: View and manage all messages in one place.
- Stay organized: Assign and track messages easily.
- Respond with context: Access full message history.
- Team collaboration: Work together to manage conversations.
Connect Instagram to Textmagic
- Go to Messenger -> Channels -> Instagram
- Click Get started to start the integration process.
- Click the Login with Instagram button to connect your Instagram Business or Creator account, you must be an admin of the account.
- Once the process is complete, you will see a confirmation screen that your Instagram has been connected.
You can now test sending messages from your Instagram account by scanning the QR code or by accessing the account via a direct link.
All inbound messages sent to your Instagram via a QR code or a direct link will open a chat in Textmagic Messenger.
Instagram integration management
To add more Instagram accounts -> Click the Connect Instagram account, log in, and complete the process.
To unlink the Instagram account, navigate to the Instagram accounts list -> Click Unlink.
Note:
- Instagram integration in Textmagic is completely free.
- An Instagram account linked to another Textmagic account must be unlinked before connecting it to a new account.
- Instagram integration supports inbound messages and replies. However, you cannot start a new conversation unless the user contacts you first.
- You have 24 hours to respond to a contact who messaged you on Instagram. After 24 hours, you can only resume the conversation once the contact messages you again.
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