Hurricane Milton emergency texting reimbursement
We’re here to help. If you’re impacted by Hurricane Milton and need to send emergency text alerts, Textmagic will cover the cost of your emergency messages to support you during this challenging time. Below, you’ll find all the details on how to get reimbursed and receive credit to your Textmagic account balance to help keep your communication going.
How to request reimbursement
- Send your emergency messages as usual
Use your Textmagic account to send emergency alerts. Though we aim for the highest deliverability, we cannot guarantee 100% message delivery due to factors beyond our control (network disruptions, local conditions, etc.). - Contact our support team
After sending your messages, you can request a reimbursement for them. To do this:- Send an email or start a chat with our support team.
- Include the keyword MILTON or HURRICANE in your request.
- We’ll process your request and credit your account for the amount spent on emergency messages as soon as possible.
Important notes
- Eligibility: Only customers living in areas affected by Hurricane Milton who have verified numbers with Textmagic are eligible for reimbursement. We aim to support genuine emergency communications.
- Content review: To ensure appropriate use, our support team will review the content of messages to confirm they are relevant to the emergency. Credits will be processed only after this review.
- For-profit attempts: If any misuse is detected (e.g., using the reimbursement for non-emergency or commercial purposes), credits will not be issued.
Disclaimer
While we are committed to helping you stay connected, we cannot guarantee the delivery of messages due to external factors like network conditions during the storm. Please plan accordingly and follow local emergency guidelines.
FAQ
How long will the reimbursement take?
Once you contact support with the relevant details, we’ll process your request quickly, prioritizing emergency cases.
How do I contact support?
You can reach our support team via email at [email protected] or through live chat on our support page.