Connect your Facebook page to manage messages

Integrating Facebook with Textmagic allows you to manage your Facebook messages directly from the Textmagic platform. This integration helps you to respond faster to customer inquiries, and work better as a team with shared access to all messages.

Key features:

• Unified inbox: View and manage all messages in one place.
• Stay organized: Assign and track messages easily.
• Respond with context: Access full message history.
• Team collaboration: Work together to manage conversations.

Connect Facebook to Textmagic

1. Go to Messenger -> Settings -> Facebook
2. Click Get started to start the integration process. 
3. Click the Login with Facebook button to connect your Facebook account, which has admin access to the Facebook page. 
4. Choose the pages that you want Textmagic to access and grant the necessary permissions.
5. Once the process is complete, you will see a confirmation screen that your Facebook Page has been connected.

All inbound messages sent to your Facebook page via a QR code or a direct link will open a chat in Textmagic Messenger. 

Facebook pages management 

To add more Facebook pages:

• Click the Connect Facebook page and log in. 
• Click Edit previous settings to see all available Facebook pages that can be connected.
• Follow on-screen instructions to complete the connection. 

To unlink the Facebook page, navigate to the Facebook pages list -> Click Unlink. 

Note:

• Facebook integration in Textmagic is completely free.
• A Facebook page linked to another Textmagic account must be unlinked before connecting it to a new account.
• Facebook integration supports inbound messages and replies. However, you cannot start a new conversation unless the user contacts you first.
• You have 24 hours to respond to a contact who messaged you on Facebook. After 24 hours, you can only resume the conversation once the contact messages you again.