Textmagic help center

We’ve made it easier for you to manage follow-ups by linking tasks to contacts. Tasks created from chats are now linked automatically, and you can also link tasks manually when needed. All linked tasks appear on the contact’s profile, making it simple to keep track of what’s next and follow up efficiently.

We’ve simplified email domain authentication so you can quickly and effortlessly send email campaigns. With our new integration powered by Entri, you can automatically authenticate your domain directly from your Textmagic account. All necessary DNS records are instantly added to your domain—no manual setup or switching tools required.

You can now add a purchase order number during credit top-ups. This new feature simplifies your accounting processes by clearly associating payments with specific purchase orders. Your PO number will appear on your invoice, making it easier to track transactions, match payments to orders, and maintain accurate financial records.

We’ve added a new way to organize and access your chats faster in Messenger. You can now save filtered views for quick access based on your preferred criteria. Simply open the filter panel in Messenger, choose how you want to filter your chats—by status, channel, assignee, tags, or last update—and give your filtered view a name. Your custom view will appear in the Messenger sidebar under Saved views.

We’ve made it easier to troubleshoot failed contact imports. The Failed to import tab now includes a Reason column showing exactly why each contact couldn’t be added—like invalid numbers, unsubscribed emails, or formatting issues. The Fix button lets you make corrections directly from the results page—no need to start over.

We’ve added a faster way to organize your contact list! Now, you can apply filters from the My contacts page (by tags, country, creation date, and more) and save the filtered contacts as a segment. This allows you to quickly return to the same contact group without repeating the filtering process. Just apply filters, click “Save as new segment” and give your segment a name. All saved segments will be available in the Segments section under Contacts.

You can now adjust the width of the left and right sidebars in Messenger to suit your needs. Whether you want more space to view contact details or prefer a compact layout to focus on conversations, just drag the edge of a sidebar to make it wider or narrower. Your preferred layout will be remembered the next time you open Messenger.

You can now send email campaigns directly from Textmagic—just like you send texts. Create professional emails using our visual editor or upload your own HTML templates. You can send messages to thousands of contacts at once, track performance with real-time metrics like opens, clicks, bounces, unsubscribes, spam reports, and delivery status, and choose where to receive replies—either in your own email inbox or in Textmagic’s shared inbox. Fast setup, works like texting – just with email.

We’ve expanded the Messenger search functionality to make it easier to find the conversations you need. In addition to searching by contact name or phone number, you can now search by the actual content of SMS messages. Results appear in two separate tabs—one for matching contacts, and another for matching message content—so you can quickly find the right thread.

You now have full control over which contact information appears in your new message email notifications. You can choose to include any system or custom fields that are relevant to you. Whether it’s company name, email, location, or any custom property you’ve added, your notifications can now be tailored to show exactly the data you need.