Manage email notifications

Textmagic offers customizable email notifications to help you stay on top of your communications. Here’s a quick overview of how you can manage and tailor these notifications to suit your needs.

Balance

You can set up low balance alerts to make sure you never run out of credits. When your balance falls below a certain threshold (like 2), you can receive a notification by email or SMS. You can also add multiple email addresses to receive these alerts, ensuring that key team members are informed.

Messenger

Textmagic lets you manage notifications for new messages and calls. You can receive alerts for:

• New inbound SMS
• WhatsApp messages
• Live chat (new and missed)
• Facebook and Instagram messages
• Call forwarding

Customize your notifications by:

• Including contact details like name and phone
• Adding recent chat history (up to 5 previous messages)
• Receiving emails in HTML format for easier reading

You can also send these notifications to multiple email addresses so your whole team stays informed.

Tickets

For support teams, Textmagic provides notifications for new ticket replies. This ensures that your team is always aware of customer queries and responses, helping to maintain a smooth support workflow.

Other alerts

Textmagic offers a range of other notifications to keep you updated on various account activities and events. You can enable email alerts for:

• Recipient has unsubscribed
• Daily report
• Monthly report
• Scheduled message was not sent
• Call forwarding failed
• Import session completed
• Onboarding emails
• Number cancellation warnings
• Textmagic promotions
• Login alert notifications

These settings ensure you’re always informed about important updates, helping you manage your account more efficiently.