Reply-based split in Automations
February 20, 2026
You can now split contacts into different paths based on their SMS or email replies in automations. Set the reply channel, choose how long to wait for a response, and create conditions using keywords or other filters. Contacts can be routed to matched replies, other responses, or no reply within the selected time period. The split is applied during the automation and helps you build cleaner, more flexible follow-up flows without manual sorting.